Shipping Policy

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At PAR PLAZZA, we aim to deliver the best of Africa right to your doorstep. Our shipping policy is designed to ensure convenience, reliability, and timely delivery for all customers, both locally and internationally.

1. Processing Time

• Orders are typically processed within 1-3 business days from the time the order is placed. During high-demand periods, processing may take up to 5 business days.

• You will receive an email notification once your order has been shipped, along with tracking information if applicable.

2. Shipping Costs

• Shipping fees are calculated based on the destination and weight of your order. The exact cost will be displayed at checkout before you confirm your purchase.

• PAR PLAZZA offers free shipping on select products and during promotional events. Please check our homepage or product details for such offers.

3. Delivery Time

• Local Delivery (Within Africa): Delivery times vary depending on the destination but generally take between 3-7 business days.

• International Delivery: Depending on the destination, international shipping may take 7-21 business days. Customs processing may occasionally cause delays, which are beyond our control.

4. Delivery Partners

• We work with trusted shipping carriers to ensure timely and secure delivery. Our primary partners include the Courier guy.

• In some cases, depending on the size or type of product, we may use specialized local delivery services, such as those provided by small businesses (e.g., local transporters).

5. Delivery Issues

• If you experience any issues with delivery, including delays, damages, or missing packages, please contact our customer support team at support@parplazza.com as soon as possible. We will investigate the matter and work to resolve it.